Tell us about any complaints or misunderstandings as soon as possible to allow us to deal with them. Your complaint will not prejudice your standing with this practice.
Our aim is to give you the highest possible stardard of care. We welcome any suggestions on how we might improve the service you receive. In the event that it does not meet the stardards you expect, please advise our practice manager Carolyn O'Neill.
This practice, in accordance with NHS guidelines, upholds a Zero Tolerance policy with regard to abusive behaviour. Any person who is abusive to doctors, staff or other patients will be removed from the practice list.
PCT Patient Advisory Service (PALS) can be contacted on Tel: 0800 587 9159.