The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Does this replace the existing compliments or complaints procedure, or other forms of feedback used by the Surgery?
No, you can still pass your compliments or complaints to the surgery in the normal way..
Where will the results be published?
The results will be published on the NHS Choices website (www.nhs.uk).